Your Information, Handled with Care

At Sukra House of Diagnostics & Wellness Center, we understand that when you choose us for your diagnostic and wellness needs, you trust us with information that is deeply personal and closely connected to your health. Protecting your privacy and maintaining the confidentiality of your personal and medical information is a responsibility we take seriously.

This Privacy Policy explains what information we collect, why we collect it, how it is used, when it may be shared, and the measures we take to protect it. Whether you are booking an appointment, requesting home sample collection, accessing your laboratory reports, contacting us, or simply browsing our website, we are committed to handling your information responsibly and in accordance with applicable laws and healthcare regulations.

By using our website or any of our services, you acknowledge the practices described in this Privacy Policy.

Information We Collect

The information we collect depends on how you interact with Sukra House and the services you choose to use.

Personal Information

When you contact us, request information, or book a service, we may collect personal information including:

• Full name
• Contact number
• Email address
• Date of birth
• Gender
• Residential address (where applicable)

We collect only the information that is reasonably necessary to provide our services and communicate with you.

Health Information

To safely and accurately perform laboratory investigations, we may collect health-related information including:

• Laboratory test requests
• Doctor referrals or prescriptions
• Sample collection details
• Laboratory test reports
• Relevant medical information necessary for the requested investigation

We only collect health information that is required to provide the diagnostic services you have requested.

Website Usage Information

Like most modern websites, our website automatically records certain technical information when you visit. This may include:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages viewed
• Date and time of your visit
• General website usage information

This information helps us understand how visitors use our website, identify technical issues, improve website performance, and enhance your browsing experience. It is not used to personally identify you unless required for security, fraud prevention, or legal purposes.

How We Use Your Information

The information we collect enables us to deliver safe, accurate, and efficient diagnostic services.

Depending on your interaction with us, we may use your information to:

• Schedule and manage appointments
• Perform laboratory investigations
• Process home sample collection requests
• Deliver laboratory reports
• Respond to enquiries and support requests
• Communicate important updates regarding appointments or reports
• Improve our healthcare services and website functionality
• Maintain patient records in accordance with healthcare regulations
• Comply with applicable legal, regulatory, and public health obligations

We do not collect or use personal information for purposes unrelated to the healthcare services we provide.

Online Appointments and Contact Requests

If you submit an appointment request or contact us through our website, we collect only the information necessary to respond to your enquiry or arrange the requested service. This typically includes your name, contact number, email address, and any additional information you voluntarily provide.

Submitting an online appointment request does not automatically confirm your booking. Our team may contact you to verify your information, discuss appointment availability, or schedule your visit.

Accessing Your Laboratory Reports

Your laboratory reports contain confidential medical information and are handled with strict confidentiality.

Patients may securely access their reports online or collect printed reports directly from our laboratory, where applicable. Every laboratory report is carefully reviewed and validated by qualified Senior Departmental Doctors before being released to patients.

Laboratory reports should always be interpreted by your referring physician or another qualified healthcare professional, who can evaluate the findings in the context of your medical history, symptoms, and clinical examination.

How Long We Keep Your Information

Healthcare records are an important part of ongoing patient care, quality assurance, and regulatory compliance.

In accordance with applicable healthcare regulations, Sukra House securely retains laboratory reports and related patient records for seven (7) years, or for a longer period where required by law or other applicable regulatory requirements.

Once the applicable retention period has expired, information is securely archived or permanently disposed of using appropriate safeguards designed to protect patient confidentiality.

When Information May Be Shared

Protecting patient confidentiality is one of our core responsibilities.

Sukra House does not sell, rent, or trade your personal or medical information.

Your information may be shared only when reasonably necessary to:

• Complete investigations through authorised partner laboratories for outsourced testing
• Comply with applicable legal or regulatory obligations, including lawful requests from authorised government authorities
• Support your healthcare where disclosure is required or authorised
• Protect the health or safety of patients or the public where permitted by law
• Fulfil any purpose for which you have provided your consent

Whenever information is shared, we disclose only the minimum information reasonably necessary for the intended purpose.

Keeping Your Information Secure

We maintain appropriate administrative, technical, and organisational safeguards designed to protect your personal and medical information from unauthorised access, disclosure, alteration, misuse, or loss.

These safeguards may include secure systems, controlled access to patient information, password-protected accounts, routine system monitoring, and internal procedures that limit access to authorised personnel only.

Although we take reasonable steps to protect the information entrusted to us, no website, internet transmission, or electronic storage system can guarantee absolute security. We continually review and improve our security practices to minimise potential risks and maintain the confidentiality of patient information.

Your Choices

Subject to applicable laws and healthcare regulations, you may request to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Update your contact information
• Ask questions about how your personal information is collected, used, or shared

Certain requests may be limited where medical record retention requirements, legal obligations, or patient safety considerations apply.

Cookies and Website Analytics

Our website may use cookies and similar technologies to remember user preferences, analyse website performance, and improve the overall browsing experience.

Cookies generally do not identify you personally. Instead, they help us understand how visitors use our website so we can improve its functionality, usability, and performance.

Most web browsers allow you to manage, block, or disable cookies through your browser settings. Please note that disabling cookies may affect the availability or functionality of certain features on our website.

External Websites

Our website may contain links to third-party websites for your convenience or to provide additional information.

These websites operate independently of Sukra House, and we are not responsible for their content, privacy practices, or security measures. We encourage you to review the privacy policies of any third-party websites before providing personal information.

Updates to This Privacy Policy

Sukra House of Diagnostics & Wellness Center may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or operational practices.

Any revisions will be published on this page together with the updated "Last Updated" date. We encourage visitors to review this Privacy Policy periodically to stay informed about how we protect their information.

Your continued use of our website or services after any updates have been published constitutes your acceptance of the revised Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is collected, used, or protected, please contact us.

Sukra House of Diagnostics & Wellness Center

Address: Panipokhari, Kathmandu, Nepal

Telephone: +977 1-5916870, +977 1-5916871

Mobile: +977 976-1887418

Email: info@sukralab.com

Website: www.sukralab.com

Our Commitment to Your Privacy

Trust is built on transparency, professionalism, and respect for every patient.

At Sukra House of Diagnostics & Wellness Center, protecting your personal and medical information is an essential part of the care we provide. We are committed to handling every patient's information responsibly, securely, and with the highest standards of confidentiality while delivering quality diagnostic and healthcare services.

Thank you for placing your trust in Sukra House of Diagnostics & Wellness Center.