Welcome to the website of Sukra House of Diagnostics & Wellness Center.

At Sukra House, we are committed to making quality diagnostic services accessible, reliable, and convenient through both our laboratory and our digital platforms. These Terms of Use explain the conditions that apply when you visit our website, schedule appointments, request home sample collection, access online reports, or use any of our online services.

These Terms are intended to promote transparency and responsible use of our website while protecting the interests of our patients, healthcare professionals, and organization.

By accessing or using this website or any of our online services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use.

Health Information

The information provided on this website is for general educational and informational purposes only. It is intended to improve public awareness of health and diagnostic testing and should not be considered medical advice, diagnosis, or treatment.

Every individual's health condition is unique. Laboratory investigations should always be interpreted by a qualified healthcare professional in conjunction with your medical history, symptoms, physical examination, and other clinical findings.

If you are experiencing a medical emergency or require immediate medical attention, please seek assistance from the appropriate healthcare provider or emergency services without delay.

Booking an Appointment

Appointment requests submitted through our website are subject to confirmation by Sukra House and are not considered confirmed until you receive confirmation from our team.

To help us provide timely and accurate service, you are responsible for ensuring that the information submitted during the booking process is complete and accurate. If your plans change, appointments may be cancelled or rescheduled through our online booking system or by contacting Sukra House directly.

Home Sample Collection Service

To provide greater convenience, Sukra House offers home sample collection services within Kathmandu Valley.

Home sample collection is subject to appointment availability, service location, operational requirements, and scheduling capacity. Certain specialized investigations may require patients to visit our laboratory directly due to the nature of the testing procedure or equipment required.

Receiving Your Test Reports

At Sukra House, every laboratory report is prepared with a commitment to accuracy, quality, and patient safety.

Patients may securely access their reports online or collect printed reports from our laboratory, where applicable. Every laboratory report is reviewed and validated by qualified Senior Departmental Doctors before being released to patients.

Patients are encouraged to discuss their laboratory results with their referring physician or healthcare provider, who can interpret the findings in the context of their medical history, symptoms, and clinical examination. Laboratory reports should not be used as the sole basis for self-diagnosis or treatment decisions.

If you have questions regarding your report or experience difficulty accessing it, our team is available to assist you through our official contact channels.

Payments, Cancellations & Refunds

Certain services available through our website may require payment before the appointment or service is confirmed.

Refund eligibility depends on the type of service requested, the stage of processing, and Sukra House's applicable cancellation and refund policies. Once laboratory processing or testing has commenced, refunds may not be available.

If you need assistance regarding cancellations or refunds, please contact our team. Each request will be reviewed in accordance with our applicable policies.

Website Availability

We work continuously to maintain the security, accuracy, and availability of our website and online services.

However, occasional interruptions may occur due to scheduled maintenance, software updates, technical issues, internet connectivity problems, or circumstances beyond our reasonable control. While we strive to restore services as quickly as possible, Sukra House does not guarantee uninterrupted or error-free access at all times.

We reserve the right to modify, suspend, or discontinue any part of the website or its services whenever reasonably necessary.

Intellectual Property

Unless otherwise stated, all content available on this website—including text, graphics, logos, icons, images, layouts, designs, documents, and other materials—is the property of Sukra House of Diagnostics & Wellness Center or its licensors and is protected by applicable intellectual property laws.

No content from this website may be copied, reproduced, distributed, modified, published, or used for commercial purposes without prior written permission from Sukra House.

Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, store, and protect your personal information.

By using this website, you acknowledge that your personal information will be handled in accordance with our Privacy Policy.

Changes to These Terms

Sukra House may update these Terms of Use from time to time to reflect changes in our services, legal requirements, or operational practices.

Any updates will be published on this page together with the revised "Last Updated" date. Continued use of this website after changes become effective constitutes your acceptance of the updated Terms.

Applicable Law

These Terms of Use shall be governed by and interpreted in accordance with the laws of Nepal.

Any dispute arising out of or relating to the use of this website or our online services shall be subject to the exclusive jurisdiction of the competent courts of Nepal.